Questions about shipping

How are my empanadas shipped?

All products are well packed and shipped to you via express ground service. The empanadas arrive frozen and ready to be placed in your freezer or ready to bake, as pleased.

Where do you ship?

We deliver everywhere in New York, New Jersey, Connecticut and Massachusetts

My empanadas didn't arrive completely frozen, is it safe?

- Yes. Our empanadas are shipped and handled properly using ice packs and perishable boxes. Our carriers take 24-48 hours to deliver the product and it is safe to consume the product once it arrives. If you have any questions about your shipment please do not hesitate to check on your order using your tracking number or contact us at for assistance.

OMG, I wasn't home when my order arrived.

If the recipient is not available to receive the delivery, Criollas is not responsible for a damaged product and/or additional shipping fees.

Food Restrictions

Are your empanadas gluten-free?

No. Sorry ;( Our empanadas are made with wheat flour, so they have gluten and they are delicious.

Is your dough Vegan?

Yes, we don't use animal fat in our dough.

Questions about payment

I can't process my payment, what's going on?

Before starting an order, remember we only deliver to certain East Coast States and our system will not process any payment coming out of that area.

Questions about the product

Where do my empanadas come from?

All of our empanadas are 100% handmade. We source our ingredients from local farms.

How long does frozen empanadas last in my freezer?

They can last up to 4 months. Important: The freezer temperature should be 0° F (-18° C) - Having Criollas in your freezer ready to bake is always a good idea!

How do I bake my empanadas?

Every order arrives with baking instructions (very easy, don't worry we are not trying to make you work). Our empanadas are baked in a high temperature oven (450 F) for 20 minutes.

Are your empanadas handmade?

Yes! Our empanadas are 100% artisanal which means you can host your next party and tell your friends you made them ;)

I'm not so hungry right now, can I reheat my empanadas for later?

Yes! If you bake empanadas and you have leftovers you can
store them in your fridge for up to 48 hours and reheat them in a low
temperature oven (200F) for 10-15 minutes. Do not freeze empanadas once they are baked.

Why are your empanadas so delicious?

Because we use real fresh ingredients and we know what we are doing ;)